Copy of Shipping Policy

We ship all over the world except the following countries:

Eritrea, Jamaica, Panama, Syrian Arab, Trinidad, Tobago, Yemen, Guyana, Slovakia

Shipping Charges

(The international shipping charges are very high at present due to Covid19 movement restriction. So we are not able to provide Free Shipping for low volume orders)

We ship all packages through India Post or DHL eCommerce

Shipping is FREE for all orders on or above US$45

On orders below US$45, a flat rate of US$3.50 is charged as Shipping Charges for orders from the Unites States and all other Countries.

For Expedited Shipping (EMS Speed Post), please contact us.

Processing Time:

Most of the orders are shipped within 5 days, and in most cases it is shipped within 3 business days. In rare cases (e.g handmade items), it may go up to 7 business days. Uncontrollable situations like postal strikes, natural calamities, or lockdowns due to pandemic might affect the above mentioned time frames.

Shipping Time:

The delivery time varies from country to country, depends upon the customs process and postal services of the destination country. But in most of the cases the packages are delivered within 20 business days. Here is the list of countries/regions and estimated delivery time.

Europe/Middle East/Asia - 7 to 14 business days
United States - 10 to 15 business days
Canada /New Zealand/Australia/Russia - 15 to 25 business days
South America - 20 to 25 business days

If the package is not delivered within the above estimated time, please contact us.

COVID19 changed everything and all the time duration mentioned above may change. There might be unexpected delays in deliveries.


Tracking is available for all shipments. Tracking details/links are send to the customer's email id as soon as the item is shipped.

In addition, the following websites could be used for tracking:
Follow @KiwiPens